The Tweet/Garot Core Team has been meeting since August 2015 to learn the current way we do business and to understand our current working environment. The Core Team began by mapping the company’s entire order to cash process. This process begins from the moment we receive a customer request and ends with our final receipt of payment. Every step in this current process is captured including business development, estimating, engineering, detailing, purchasing, receiving, fabrication, delivery, mobilization, field installation, billing, and project close-out.
We have also implemented other Lean tools in our business operations. This will help create a culture that focuses on what really matters. The ultimate goal is to reduce the time it takes between a failure occurring and the failure being resolved, resulting in improved safety, quality, service, waste, sustainability, and morale.